Sixs Casino FAQ — Answers to All Your Questions

To register at Sixs Casino, you'll need an active email address or mobile number, a strong password, and confirmation that you are 18 or older. Registration is completely free and takes just a few minutes. You may be asked to provide a copy of your national ID or passport for identity verification at a later stage.

No. Each person is allowed only one account. Any attempt to open multiple accounts using the same device, IP address, or identity documents will result in all accounts being closed and any funds held may be forfeited.

Click the "Forgot your password?" link on the login page. Enter the email address you registered with and a password reset link will be sent to you right away. The link is valid for 30 minutes. If you run into any issues, email support@sixscasino.bet.

KYC (Know Your Customer) verification is mandatory to comply with international anti-money laundering regulations. You will need to submit a national ID and proof of address before your first withdrawal or any large transaction. Verification is typically completed within 24–48 hours.

Yes. Sixs Casino takes responsible gaming seriously. You can temporarily suspend your account for anywhere between 24 hours and 6 months. Contact us via live chat or email to request this.

Start by checking your spam or junk folder. If it's not there, go to the login page and use the "Resend Email" option. If you still haven't received it, email support@sixscasino.bet with the address you registered with and we'll help you out.

Your mobile number and email address can be updated from Account Settings. To change your name or date of birth, please contact the support team and submit a valid ID document.

The minimum age to register at Sixs Casino is 18. Age is verified both at registration and during the KYC process. Any account found to belong to a minor will be closed immediately.

Sixs Casino supports the most popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, Visa, and Mastercard. Cryptocurrency payments (Bitcoin, USDT) are also accepted. All payment methods are fully secure and encrypted.

The minimum deposit at Sixs Casino is just 500 BDT. Deposits via Mobile Pay and Nagad are credited to your account instantly. Bank card deposits start from a minimum of 1,000 BDT.

Mobile Pay and Nagad withdrawals are typically processed within 1–3 hours. Bank transfers may take 1–3 business days. If your KYC verification is not yet complete, your first withdrawal may take additional time.

Sixs Casino does not charge any deposit or withdrawal fees. However, your payment provider (such as Mobile Pay or your bank) may apply their own charges. Network fees apply for cryptocurrency transactions.

If your withdrawal is rejected, first check that your KYC verification is complete, your wagering requirements have been met, and your payment details are correct. If the issue persists, reach out via live chat or email us at support@sixscasino.bet.

Standard members can withdraw up to ৳50,000 per day. VIP members have a significantly higher limit. For large withdrawals, please notify the support team in advance.

Mobile Pay and Nagad deposits are usually credited instantly. If your deposit hasn't arrived after 30 minutes, contact us via live chat or email with your transaction ID and we'll resolve it promptly.

New members receive a 100% bonus on their first deposit, up to ৳10,000. For example, deposit ৳5,000 and get an extra ৳5,000 in bonus funds. The welcome bonus applies to the first deposit only.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. At Sixs Casino, the standard requirement is 30x the bonus amount. For example, a 5,000 BDT bonus would require 150,000 BDT in total wagers.

Free spins are generally valid on specific slot games as stated in the bonus offer. Winnings from free spins are subject to wagering requirements and must typically be used within 7 days.

Yes. Sixs Casino regularly offers a weekly reload bonus, Monday cashback deals, and double bonuses on special occasions for existing members. Be sure to check the Promotions section regularly.

The weekly cashback bonus returns a percentage of your net losses (typically 5%–15%) for the relevant week. The amount is credited directly to your account balance and comes with lower wagering requirements.

Bonus codes are usually found on the promotions page, in newsletters, or through special campaigns. Enter the code in the designated field at the time of deposit and the bonus will be applied automatically. Each code can only be used once.

Yes. If you are not happy with the terms of a bonus, you can ask our support team to cancel it before you make a withdrawal. Please note that cancelling a bonus will also void any winnings earned from that bonus.

Sixs Casino currently offers more than 1,000 games, including slots, Live Casino titles (roulette, blackjack, baccarat), poker, crash games, virtual sports, and lottery games. New games are added on a regular basis.

Yes. Many slots and table games offer a demo mode where you can play for free to get familiar with the game. However, winnings from demo mode cannot be converted to real money. You'll need to log in and play with a real account to win actual cash.

The Sports section at Sixs Casino lets you bet on more than 30 sports, including cricket, football, tennis, badminton, kabaddi, and hockey. Live betting is available for all major tournaments, including the IPL, BPL, and World Cup.

Minimum bets at Live Casino tables generally start from 100 BDT. Premium VIP tables carry higher bet requirements. Slots start from as low as 10 BDT per spin, making them suitable for players of all budgets.

Sixs Casino's system automatically saves your game state if your connection drops. When you log back in, you can pick up right where you left off. For connection issues during live games, our support team is on hand to help.

Yes. All games at Sixs Casino use a certified RNG (Random Number Generator) system that is regularly audited by independent third-party testing agencies. This ensures that every game outcome is completely fair and random.

Yes. Sixs Casino operates under an international gaming license and adheres to strict regulatory standards. The platform is secured with 256-bit SSL encryption, firewall protection, and an anti-fraud system.

Sixs Casino never sells or shares your personal information with third parties. All data is stored and processed in accordance with GDPR standards. Visit our Privacy Policy page to learn more.

Change your password immediately and contact us at support@sixscasino.bet or via live chat. Our security team will investigate your account and, if necessary, place a temporary lock on it.

Yes. Sixs Casino supports two-factor authentication (2FA) via Google Authenticator or SMS OTP. You can enable it from the Security section in your account settings.

Yes. All games are regularly tested by independent auditing bodies. Any player found using cheats or bots will have their account closed. Sixs Casino is committed to providing a fair and equal experience for every player.

Sixs Casino will never ask for your password or payment details via email or message. If you receive any suspicious communication, report it immediately to support@sixscasino.bet. Always access the site exclusively through the sixscasino.bet domain.

You are automatically enrolled at the Bronze level as soon as you open an account. Place bets to earn points, and as your points grow, you'll advance to Silver, Gold, Platinum, and Diamond levels — each unlocking new benefits along the way.

You earn 1 VIP point for every 1,000 BDT wagered. Points accumulate faster on Live Casino and slots. Double point opportunities are available during special promotion periods.

VIP members enjoy a personal account manager, higher withdrawal limits, exclusive bonuses, faster payment processing, invitations to special tournaments, and a birthday gift.

Reward points can be converted into real cash, exchanged for bonus credits, or redeemed for special prizes such as electronics, travel packages, or cash rewards.

Points are reviewed every six months. Failing to maintain the required points may result in a level downgrade. However, Sixs Casino always sends an advance warning so you have the chance to earn more points before that happens.

Sixs Casino regularly hosts slots tournaments, Live Casino challenges, and Sports Betting competitions. To join a tournament, register on the relevant page. Some tournaments are free to enter; others require a small entry fee.